Automated process for a food delivery service

With the development of technology, it’s important for businesses to automate their regular tasks to improve efficiency. By automating the processes, businesses can not only save time but also utilize their efforts in ensuring quality and consistency of service. With this intention and the aspiration to provide a better service to the customers, this Ireland-based food delivery company sought out our help to achieve their goal.

Client

A Restaurant and Off Licence Delivery Service company based in Ireland. They offer their customers a large selection and variety of restaurants with a bunch of different cuisines.

CHALLENGE

The company had an offline food delivery system where customers could place orders from their nearby restaurants and the client used to deliver the food to the customers. However, they wanted to bring things online and eliminate manual efforts. Also, they were not the only ones in the market. As a result, they sought to differentiate themselves by providing more to their customers than their competitors and to expand to other cities as well. Developing their upgraded system required more programmers than the company had in-house. It reached out to several developers, including us. We responded quickly, had the relevant skills and could tackle the task without further ado, so we were picked for the job.

SOLUTION

The client came to us with a broad idea and it was up to us to design the whole system, define requirements and narrow down the scope of work. We listened to the client’s description of the prospective product and rolled up our sleeves. Twice a week, we hopped onto an online meeting with the client to make sure we were on track. The client took an increasingly active part in defining the details of the product as the idea evolved. When we first got the software, it was no exception than traditional food delivery software. The software had two parts- a merchant portal for the restaurants partnered up with the client and an android app along with a website for customers. But we had to redesign the whole system and then start working on the new additions. In terms of the system’s functional structure, the software includes – super admin portal, merchant portal, merchant app, user app, user website, operator portal and a driver app.

Super Admin Portal

To bring all the work online and make it convenient for our client, we first redesigned the super admin portal. This is for our client’s end to manage the data of the restaurants on board with them.

Merchant App

Nothing can be more handy than an app and that’s why we developed an android and an ios merchant app for the restaurants which made their work easier. Restaurants also receive a free pos device as part of their service to generate and print bills for their customers.

Operator Portal

To manage the deliveries made by the client, we designed an operator panel where the client's team can manage all the orders they need to deliver and assign drives for each delivery.

User App

Beside the website, we developed an android and an ios app for the users so they don’t have to browse when they crave food. They can simply login to the app and pick their favourite restaurant from the finest restaurants nearby.

User Website

As the end users were the people who order from the client, we designed a well functioned, easy to access website for them. Then our focus was to provide a more convenient service to the customers who order from the restaurants. So we provided customers the option to order from multiple restaurants in an order. They can even schedule an order one day prior and choose between pickup or delivery options.

Driver App

FInally, to complete the whole automated process, we recently developed an android and an ios app for the drivers where they get notifications and all the necessary information like- manage and schedule requests of the deliveries they have been assigned to.

Result

The tools we’ve built for the client have pushed them a long way. Previously they only operated in 1 city in Ireland but now they operate in 12 cities within that country. We have even helped them to boost their sales. On an average, they receive more than a thousand orders daily.

We are very glad to be a part of the journey to our client’s growth but it’s not over yet. Our constant effort is there to provide a stable experience to our client and it’s customers. And we are still working on fulfilling the goal of the client which is to make the system fully automated and eliminate human inputs as much as possible. Our next step is to integrate AI to the system to avoid human decision making. Tasks are stacking in our backlog and we anticipate even bigger changes in the client’s product.