Logistics Management for US Colleges

Our customer has been a leader in promoting and supporting high-tech education, constantly introducing new certification programs. These programs meet or exceed the expectations of higher education universities and the workforce needs of various industries.

CHALLENGES

Our customer needed to have a technology to manage logistics for its seven departments to provide exceptional service to its students. It required integrating information delivered by Faculty for Class Schedule, Office Hours, and Syllabus. Our customer was collecting this information using emails, Google Docs and shared directories.

In each term, dozens of courses are taught in each department, by over 100+ full and part-time Faculty. This meant gathering information from each Faculty regarding their teaching preferences, Syllabus, Contact Information and Final Exam Schedule for each term. This in turn required Courses, Sections, Location and Term information in one place. Setting up of this by department chairs and staff can take several hours or even days. Not to mention, there are chances of data inaccuracy, when trying to gather information from multiple sources.

Our customer needed to provide timely delivery of information at start of the quarter for every student. Delivering accurate information is something traditional tools cannot do. With information flowing in daily from Faculty and Staff, the Division sought to further improve on performance of Staff, by find a solution to automate data collection. In short, the customer wanted: trying to

New technology to boost speed of information collection from Faculty.
A way to significantly improve productivity and delivery of information from Faculty to Students.
Enhanced scalability for its Staff.
Data accuracy from one source system.
Reliable and predictable dashboard for management to have a bird’s eye view of the Department.

SOLUTION

Our team set up the division with a proof of concept environment within a week, using their rapid application development platform called Department Logistics.

Initially, the database was setup with Courses, Terms, Faculty and other information. Division could easily upload data and this avoided manual data entry. After streamlining its processes for online information collection, the Division felt comfortable that Department Logistics would deliver the enhancement in productivity as well as accuracy.

Result

Our Customer Success Team mobilized to ensure that the Division had a flawless experience with easy transition to Department Logistics. This included additional testing and monitoring of system. For our customer, switching to new system was painless and needed no extra effort.